![]() ![]() It stresses that millions of people do file their taxes for free using TurboTax each year. Intuit has vigorously defended its practices, denying any wrongdoing in each case. The law firm pursuing Intuit, Keller Lenkner of Chicago, has generated attention for successfully using the strategy on behalf of delivery workers for DoorDash and Postmates. The tactic is akin to using guerilla warfare rather than having soldiers mass on the battlefield and face each other in lines. The so-called mass-arbitration tactic was pioneered in recent years as the legal terrain became less friendly to class-action lawsuits, the traditional tool used to recover money for consumers through the court system. The most unusual front in the fight is the strategy to bring tens of thousands of individual consumer claims in arbitration, the alternative to the public court system that has historically been considered friendly to business. ![]() Besides the huge number of consumer claims that have been filed, federal regulators and state-level prosecutors are also advancing efforts against the deep-pocketed company, which made $2 billion last year.
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